Shipping Information

swapandfit is a brand operated by [XXX Company Legal Name], a company registered in Germany. We provide hand tools and tool accessories to customers across Europe through www.swapandfit.com.

Company Name: [XXX Company Legal Name]

Registered Address: [XXX Registered Address, Germany]

Company Registration Number: [XXX Registration Number]

Email: promo@swapandfit.com

Telephone: [XXX Telephone Number]

Website: www.swapandfit.com

Shipping Destinations

We currently serve customers across Europe. Available destinations, applicable delivery charges and estimated delivery periods are displayed during the purchasing process.

Orders are dispatched from the following address:

Dispatch Address: [XXX Dispatch Address]

Delivery Carriers

We work with established delivery carriers, including DHL, FedEx and UPS Priority services, where available for the relevant destination and shipment.

The carrier and service used for an order depend on the destination and the arrangements available for that shipment.

Shipping and Delivery Time

Our standard transit estimate is 5–10 calendar days after dispatch.

The applicable delivery information will be provided during checkout or in the order confirmation. Transit estimates are intended to help customers plan for delivery and do not replace any expressly agreed delivery deadline or statutory delivery obligation.

Order preparation takes place before dispatch. Where applicable, the estimated transit period begins once the shipment has been dispatched.

Shipment Tracking and Email Notifications

We send tracking notifications automatically to the email address provided at checkout at relevant stages of the shipment.

Depending on the information supplied by the carrier, notifications may include:

  • Dispatch confirmation.
  • Arrival at a carrier facility.
  • Progress through the delivery network.
  • Local delivery updates.

Tracking information is provided to help customers follow the progress of their orders. The frequency and detail of updates depend on the carrier’s available tracking information.

Customers should ensure that their email address is entered correctly and check their inbox and spam or junk folder for tracking notifications.

Delayed Shipments

If an order has not arrived within the stated 5–10 calendar day transit estimate, please contact us at promo@swapandfit.com.

Please provide your order number and any available tracking reference so that we can identify the shipment.

We will review the available tracking information and, where appropriate, contact the relevant carrier to investigate the delay or missing delivery.

Following the investigation, we will assess the circumstances and determine an appropriate resolution in accordance with the purchase contract and applicable law. Depending on the findings and the customer’s statutory entitlements, this may include a replacement shipment or a full refund.

Where the applicable legal requirements for termination due to non-delivery are met, customers retain their statutory rights and remedies.

Missing or Undelivered Orders

If tracking information indicates delivery but the parcel has not been received, please contact promo@swapandfit.com with your order number and tracking reference.

We will review the available delivery information and, where appropriate, investigate the matter with the carrier.

For consumer purchases, the risk of loss or damage generally remains with the seller until the customer, or a third party designated by the customer other than the carrier, physically receives the goods, subject to applicable law.

A shipment being handed to a carrier does not, by itself, establish that the order has been delivered to the customer.

Delivery Address Information

Customers should provide a complete and accurate delivery address and contact email when placing an order.

If you notice an error in your delivery details, please contact us promptly at promo@swapandfit.com. Address amendments may depend on the stage of order processing and whether the carrier can accommodate the requested change.

If incorrect or incomplete information affects delivery, we will review the circumstances and communicate with the customer regarding the available options in accordance with applicable law.

Delivery Charges

Applicable delivery charges, taxes and other mandatory costs will be displayed during checkout before the order is submitted.

The amount payable for the selected delivery option will be included in the order total shown before purchase confirmation.

Contact Information

For questions concerning shipping, tracking, delayed deliveries or missing orders, please contact:

Brand: swapandfit

Company: [XXX Company Legal Name]

Registered Address: [XXX Registered Address, Germany]

Dispatch Address: [XXX Dispatch Address]

Company Registration Number: [XXX Registration Number]

Email: promo@swapandfit.com

Telephone: [XXX Telephone Number]

Website: www.swapandfit.com